FAQ

Appointments
Do I need an appointment or can I walk in?
How long is a standard appointment?
Do I need an appointment for a repeat prescription for medication?
Do I need an appointment for a specialist referral?
Do I need an appointment for a medical certificate?
Can I make an urgent appointment on the day I need it?
Will you remind me when I am due for my Pap smear or a vaccination?
Pathology Tests
Do I need to make an appointment for a blood test?

Test results

Can I get my test results over the phone?

Urgent advice

Can I talk to my doctor or nurse over the phone?

Privacy & Medical records

How are my medical records kept?
What about the National e-Health Record (PCEHR)?
How is my confidentiality and privacy managed?

Practice Information

Is the practice accepting new patients?
Is there a pharmacy nearby?
Is there a pathology collection centre nearby?
Is car parking available?
Complains and complements
What do I do if I have a complaint or a suggestion?

We are constantly striving to improve the quality of our service. We value your input, and any suggestion that you may have that could assist the practice in enhancing the quality of our service will be reviewed. If you have a problem we would like to hear about it. Please feel free to talk to the Practice Manager or you may prefer to write to us. We take your concerns, suggestions and complaints seriously. We believe that problems are best dealt within the practice. However if you feel there is a matter you wish to take up outside the practice please contact

The Health and Disability Services Complaints Office (HaDSCO)